Refund policy
Refund Policy
You have the right to cancel your order within 30 days without giving any reason.
The deadline for cancelling an order is 30 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
To exercise your right of withdrawal, you must inform us of your decision with a clear statement.
You can inform us of your decision by email at:
voltz.contact.fr@gmail.com
We will reimburse you no later than 30 days from the day we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for this reimbursement.
Return Conditions
To be eligible for a return, please make sure that:
- The goods were purchased within the last 30 days
- The goods are in their original packaging
The following goods cannot be returned:
- Goods made to your specifications or clearly personalized
- Goods that are liable to deteriorate rapidly or have expired
- Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
- Goods that, after delivery, are inseparably mixed with other items
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions.
Returning Goods
You are responsible for the cost and risk of returning the goods to us.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend using an insured and trackable shipping service.
We are unable to issue a refund without actual receipt of the goods or proof of return delivery.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be sent to you.
If the item was not marked as a gift at the time of purchase, or the gift giver had the order shipped to themselves, the refund will be sent to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us at:
voltz.contact.fr@gmail.com
Disclaimer
Please note that several companies manufacture products similar to our Lovna™ products, and these may appear on other websites, which can cause confusion or misleading impressions.
We, Lovna™, are the official brand owners and the only authorized sellers.
Purchases made on other websites are at the customer’s own risk, as we cannot guarantee quality, authenticity, or after-sales service.
Other products may appear similar but may have different specifications, which could expose customers to additional risks.